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About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking an experienced Sr. Client Success Manager to join our dynamic team. This position reports directly to the Director, Client Engagement and offers the flexibility to work remotely from a home office located within Japan. Position Summary We are seeking an experienced Sr. Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients. As a Sr. Client Success Manager with Rimini Street, Inc., you'll be managing a portfolio of named clients - driving client lifecycle - leading to adoption, cross-sell, advocacy, and client satisfaction across your portfolio. Essential Duties & Responsibilities Focus on developing the business within the organizations Deliver and communicate ROI throughout the client lifecycle Build C-level and executive relationships, establishing trusted advisor status Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) Create awareness and demand for Rimini Street products and services Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc. Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc. Additional Duties & Responsibilities Monitor client consumption of Rimini Street services with the support of standard dashboards Maintain up-to-date client information in Salesforce.com and other systems Provide detailed and timely status reporting to all management as requested Assure client communications and escalations are performed on time, sufficiently and accurately
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