Customer Success Manager

About the role

Opus is the leading mobile-first training platform for restaurant & hospitality staff. We are a team of service industry veterans + tech professionals on a mission to create a world where every frontline worker has a good job. Customer Success is core to how Opus wins and retains customers - and how we make sure every person who uses Opus, from executives to frontline employees, gets real value from it. As a Customer Success Manager, you'll guide and advise customers, drive adoption, and help them turn Opus into a tool their teams actually use. You'll lead onboarding and run ongoing check-ins and renewals, use data to proactively spot risk and opportunity, and help build the processes that let the CS team deliver a consistent experience as we grow.