3 years of IT management experience with demonstrated leadership responsibilities and direct people management
2 years of experience managing and leading people in an Agile environment.
2 years of experience working in health care business or IT environments
Preferred Education
Master's Degree in business, computer science or related field
Preferred Licenses
N/A
Preferred Certifications
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Develop a culture of trust, accountability, teamwork, high quality results and continuous improvement.
Demonstrate leadership abilities along with good judgment and decision-making skills.
Monitor individual employee performance; help resolve both technical problems as well as human resources issues.
Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
Hold team members accountable for adhering to corporate policies and procedures.
Hire and coach employees. Manage individual performance objectives and yearly reviews. Develop and maintain high performing teams that provide quality and timely delivery of business objectives.
Develop, execute and maintain staffing and training plans to ensure the department is appropriately staffed and is able to provide the technical skills needed to support the enterprise.
Provide recognition and corrective feedback to employees regularly
Responsible to facilitate and ensure a positive employee experience in the onboarding, engagement and development of new team members in a manner that provides guidance, inspiration and accountability.
Provide leadership and mentoring to team members on behaviors, processes and techniques required to successfully deliver value to the organization. Remove impediments, manage risks and resolve issues.
Regularly attend team ceremonies with the exception of Retrospectives. Reinforce Agile practices with team members.
In partnership with the Product Owner, drive resolution to team capacity issues.
Remove impediments escalated by others relating to technical roadblocks or personnel issues.
Responsible for setting and adhering to claims processing related metrics in alignment with business processes.
Collaboration with all lines of business, implementing best practices related to claims processes thr
Benefits
Health insuranceRemote work options
Additional Information
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The IT Business Manager position is responsible for the Claims Services teams. The teams consist of technical resources, business analysts, and other critical roles supporting claims related aspects of the business. Collaboration with all lines of business while guiding and implementing best practices around claims processing for the organization is critical. This position is also responsible for maintaining the relationship, budget and timely delivery of several large vendor partners and tracking many smaller contracts/budgets as well.
REQUIRED QUALIFICATIONS
Required Work Experience
3 years of leadership experience with proven ability to provide effective technical solutions to meet business needs
Required Education
High-School Diploma or GED in general field of study
Required Licenses
N/A
Required Certifications
N/A
Bcbsaz · AZ Blue Phoenix, AZ 85021