Associate Vice President, Provider Relations(Must Live In Ohio)

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Job Summary: The Associate Vice President, Provider Contracting, Network and Relations informs decision-making around payer and provider best practices related to innovating, supporting and empowering providers in the pursuit of delivering person-centered and high-quality care to members. Oversees CareSource's strategic design, implementation, and evaluation of provider contracting, network and relations to proactively support provider engagement and operational performance. Essential Functions: Lead Ohio Department of Medicaid (ODM) contractual requirements, such Network Development Management Plan (NDMP), Network adequacy, Provider Engagement and Education. Oversight of Provider's operational strategy for Ohio. Ensure evaluation and outcomes and alignment across senior leaders to ensure Provider contracting, network and relations are measurable and part of an overall cohesive data informed strategy that ensures overall quality, financial and compliance with State and Federal requirements. Oversee collaboration with market and enterprise workgroups to ensure alignment and overall implementation of Ohio strategy, including committees such as Provider Advisory Committee, NDMP Committee, Enterprise Provider Reimbursement Committee, MCA Committee, and others as needed to support the Ohio Provider Network. Represent Ohio Market Leadership as panelist and subject matter expert Collaborate with the Ohio Executive team to ensure provider contracting and engagement performance related to CareSource enterprise and Market strategies, contractual, policy, and state/federal programs. Build, maintain and improve all structure and processes necessary to assure impeccable regulatory record, achievement of goals and consistency from market-to-market and product-to-product. Collaborate, innovate and support provider approaches to address contract compliance, industry supported contract requirements and financial alignment. Coordinate and collaborate with providers, local and state government, community-based organizations, Ohio Department of Medicaid (ODM), and other ODM-contracted managed care entities to support a strong provider network. Ensure that efforts addressed at improving provider engagement, satisfaction and contractual performance are designed collaboratively with other ODM and ODM contracted managed care entities to have a collective impact for the population and that lessons learned are incorporated into future decision-making. Collaborate with Enterprise and Market leadership on the development of overall program strategy and business objectives with respect to Providers. Foster external and internal intra/inter departmental relationships with hospitals, physicians, community agencies, trade associations and key vendors Collaborate with Provider Relations and Community Stakeholders to facilitate access, address barriers to care and improve coordination that support health care outcomes. Develop health plan Network policies, procedures and goals as needed to align with the market requirements and CareSource strategy/model Ensure budget and financial goals are set in conjunction with the Ohio Market executive team. Monitor health plan Network budgets; describe variance detail monthly with effective action plans. In collaboration with Consumer Experience Team, monitor and analyze member satisfaction surveys to identify and develop appropriate action plans with reporting activities as needed. Produce team results that demonstrate engagement rates, low Grievances & Appeals, Continuous Improvement, Human Capital metrics that demonstrate leadership behavior is supporting improved outcomes, positive culture and consumer experience. Develop and maintain an in-depth knowledge of the company's business, regulatory environments and high-level of Health plan knowledge. Consults across Markets to engage in collaborative improvement activities including program planning, analytic review, and communication. Perform any other job duties as requested. Education and Experience: Bachelor of Science/Arts Degree or equivalent years of relevant work experience is required. Master's degree in business or health care preferred A minimum of ten (10) years of experience in health care external stakeholder and community program support, project and program management; complex business processes, strategic and business planning or related is required. A minimum of three (3) years of prior management experience is required Competencies, Knowledge and Skills: Proficient in Microsoft Excel, Word, PowerPoint and Excel Critical listening and systematic thinking skills Planning, problem identification and resolution skills Business process/management skills Strong financial background Ability to maintain confidentiality and act in the company's best interest Strong oral, written, and interpersonal communication skills Excellent leadership, management and supervisory skills and experience Energetic, enthusiastic, and politically astute Abi

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