Senior Service Desk Analyst

About the role

Hargreaves Lansdown has an exciting opportunity for a Senior Service Desk Analyst to join the team. In this role, you'll be a trusted point of support across the business, delivering an excellent service and acting as the first escalation point for incidents and service requests. You'll resolve issues efficiently, keep colleagues informed and identify trends that help improve how we work. Alongside managing tickets and stakeholder relationships, you'll maintain knowledge articles and documentation, mentor junior colleagues and support the wider team to deliver against KPIs and SLAs. This is a great opportunity for someone who enjoys solving problems, sharing expertise and making a visible impact every day.

Responsibilities