Customer Service Representative
External
Servicechampions · Brea, CAFull-timeOn-site4d ago
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Manage a high volume of inbound and outbound calls to schedule appointments.
- Quickly identify client needs, provide solutions, and resolve concerns professionally.
- Accurately document client interactions while managing multiple tasks.
- Meet productivity goals and maintain high-quality service standards.
- Develop a working knowledge of our products and services.
- Qualifications & Requirements:
- 3-5 years of call center experience.
- HVAC or plumbing industry experience is a plus.
- Ability to type 45+ WPM while talking and multitasking.
- Proficient with Microsoft Suite; Service Titan experience is a plus.
- Strong communication, problem-solving, and customer service skills.
- Bilingual (Spanish) is a plus.
Benefits
Competitive Pay with performance-based bonuses.Career Growth Opportunities - We promote from within.Comprehensive Benefits:Medical, dental, and vision insurance401(k) with company matchPaid vacation, holidays, and sick leavePositive Work Environment: Supportive and team-oriented.Work Environment#SCCPay Range$20 - $24 USDAbout Service Champions:A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.Privacy PolicyDental insuranceVision insurance401(k)Paid time offPerformance bonus
Additional Information
Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office , in the city of Brea. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: Monday-Friday: 8 a.m. to 7 p.m. Saturday: 8 a.m. to 5 p.m.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at servicechampions? Share your experience