Creator Success Manager (Business & Monetisation) - Fully Remote - SaaS

About the role

Build Creators Who Don't Just Launch - They Last. 🚀 You know that shift. When a creator stops saying "I'm building something..." and starts saying "I'm scaling something." That moment? That's your territory. At Passion.io, we're building at the frontier of the creator economy . We're rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you'll be part of that evolution . 🔄 This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don't just publish an app... They build a business that lasts. Not just hype. Not just downloads. Revenue. Renewal. Reputation. Now, we're doubling down. Which means... This isn't traditional Customer Success. We need someone who understands: → Audience growth → Offer positioning → Monetization psychology → Revenue strategy and conversations → And what it actually takes to scale a personal brand You don't wait for churn signals. You design momentum before they happen. If you've lived inside the creator economy - built something, coached something, launched something - keep reading. This one's for you 😉 🌞A Day In Your Creator Orbit: You'll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm ). On any given day, you're: Guiding a creator through refining their offer and pricing Reviewing funnel strategy before a launch Spotting early churn signals in your portfolio Documenting progress and revenue milestones Jumping on a momentum call where you challenge thinking (with care and clarity) Ensuring creators are leveraging new product features ✅ You're not reacting. You're steering . ✅ You're commercially aware. ✅ You treat their growth like it's partly yours . 🔁 A Week in Your Growth Engine Running structured business review sessions Executing and refining lifecycle playbooks Monitoring NRR, engagement signals, and health scores Identifying upsell opportunities naturally through strategy Sharing creator feedback with Product & Marketing Collaborating cross-functionally on retention OKRs This is high-touch. But it's also high-impact, high-ownership. ❤️🔥 🚀 The Long Game You're Building Over time, you will: Refine onboarding, launch & retention playbooks Strengthen scalable high-touch systems Turn creators into brand advocates Reduce churn through proactive strategy Increase expansion revenu e through smart positioning Contribute meaningfully to how Customer Success evolves at Passion You're not just maintaining accounts. You're shaping outcomes. ⚡ If This Sounds Like You... We'd Rave to Meet You 😎 You have 2+ years in CSM, onboarding, or revenue-focused client roles You've advised customers on business or monetisation strategy You understand the creator economy (not just conceptually - practically ) You're commercially confident (upsell and renewal conversations energise you) You balance empathy with empathetic directness . You naturally apply high emotional intelligence & structured thinking You design success plans , not just follow them You've worked in high-touch environments where ownership matters You're comfortable with CRMs (HubSpot etc.) and portfolio health tracking And If This Describes You... It's A "Must-Meet" Moment 🔥 You've built or scaled your own digital product or personal brand You've coached creators or entrepreneurs You think in NRR , expansion, and revenue impact You are pragmatic and have the ability to customize support by use case You understand lifecycle triggers & health scores You're analytical. Decisions you make are data-led You're technically comfortable discussing integrations , backend logic, or automations You thrive in fast-moving startup environments A Quick Reality Check (In The Best Way) 💬 This role isn't about reactive ticket queues Your playground is powerful revenue conversations You're confident drawing the line between empathy and clarity You crave ownership You see each creator's success as shared success If that excites you - you're in the right place. You'll Know You're Winning When... 📈 Creators stay, grow, renew - and rave about working with you! Your portfolio shows stable, predictable, growing NRR Creators see you as a strategic business partner Portfolio health scores are improving , not reactive Success plans are clear , documented , and measurable Product & Marketing decisions are influenced by your insights Creators launch profitable apps - and stay long-term That's Impact. 💪 ❤️ The Passion.io Experience: What We Do & How We Work At Passion.io, we're on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact . Over 200,000 users (and counting!) are using the apps they've built. You'll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives. Here's wha

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