Senior Implementation Advisor

Responsibilities

• Manage assigned conversion and implementation workstreams from initiation through delivery, including project planning, milestone tracking, risk identification, issue resolution, and status reporting
• Partner with clients to define business needs, recommend implementation solutions, and align deliverables, timelines, and dependencies across the project lifecycle
• Configure and customize products and services selected by the client to support accurate end-to-end integration with Fiserv processing systems
• Participate in discovery, data specification review, software development coordination, system configuration, testing, project management, and implementation activities
• Coordinate activities across clients, Fiserv teams, and third-party vendors to support successful onboarding of new clients and client partners
• Deliver client-specific development requirements and support resolution of implementation issues through analysis, escalation, and coordination of appropriate resources
• Prepare and deliver client-ready communications regarding project status, risks, decisions, and key milestones
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 3+ years of experience in project implementation, conversions, onboarding, or related delivery work, including managing risks, dependencies, and deliverables across multiple project phases
• 3+ years of experience working directly with clients, internal stakeholders, and external vendors to coordinate implementation activities and communicate project status
• Experience using project delivery methods, implementation documentation, and status reporting tools to track milestones, issues, and risks
• Bachelor's degree in computer science, engineering, business, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience in a client-facing implementation or conversion role within financial services
• Knowledge of credit card issuing, processing platforms, and related products and services
• Experience supporting platform conversions from in-house processors or third-party processors
• Knowledge of Fiserv platforms, products, and services
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Salary Range:
• $57,000.00-$80,000.00
• These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
• It is unlawful to discriminate against a prospective emp

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Implementation Advisor About your role: As a Senior Implementation Advisor, you will manage conversion and implementation workstreams that support new client onboarding and portfolio migrations to Fiserv credit processing platforms. You will work closely with clients, internal delivery teams, and external vendors across discovery, configuration, testing, and implementation activities. This role is important to delivering accurate, timely, and seamless client launches that support long-term operating success.

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