Commercial Engine Lead Technician

About the role

This position performs service activities in the shop on customer and/or sales and rental fleet equipment. Provides technical support, repair procedures and process to shop technicians, provide on the job training for other shop technicians. Acts as Service Supervisor back-up. Facilitates completion of large and complex projects in the shop. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Promote and work in a manner consistent with contamination control guidelines. Communicate with internal and external customers in a manner that promotes a positive relationship. Work overtime as needed within labor law guidelines. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Perform inspection on equipment as needed. Attend scheduled technical training, and safety training. This training may be in person or online (virtual). Perform the following service operations on Caterpillar and allied equipment with little to no supervision: Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, fuel systems, generator control systems, switch gear, marine power systems, etc. Write service reports that accurately document diagnosis and repairs performed. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner. Back up Service Supervisor and/or service manager on larger jobs, problem situations, and problem solving and/or job estimates beyond flat rates. As well as back up for vacations, meeting, etc. Provide technical support and OJT for other technicians in the shop. Assist Service Manager with performance evaluations and feedback of observations of technicians in the field. Open and Close all shop work orders with-in 7 days from LDL. Maintain a positive working environment. Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe. Responsible to keep service manager informed and updated on daily shop operations and possible problem situations, including any redo. Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, insuring technicians are aware of their responsibility to customer service. Maintain excellent communications and cooperation with all co-workers, management, and other company departments. Support company safety and housekeeping standards. Oversee work-in-process, testing, and final preparation for delivery of repaired products. Report lost, broken, or stolen equipment to the service manager. Provide written recommendations to service manager for needed improvement for tooling and/or equipment. Assist parts, service, and engine sales personnel in preparation of job quotes. Attend store meetings to review: Completion and accuracy of service reports Flat rates Service up-dates, policies, etc. Problem areas Parts inventory Training, communications, and working relationships. Ensure assigned company vehicles maintain a clean professional appearance and is in proper working order. Operate company or personal vehicle as needed to visit branch locations or cust