Provide training for pets with training method recommended by Invisible Fence® Brand.
Provide support and training for customers to follow-up the certified training provided by the instructor.
Effectively communicate with the customer the goals of each training session as well as the equipment used.
Display a full understanding of the products and how they are used within the training sessions.
Set-up transmitter and receiver by programming the equipment for the training session and adjust as needed.
Correctly display and explain the importance and maintenance involved in providing a correct fit with the receiver.
Utilize the Dealer Tool to correctly set and adjust system settings and to track usage by the pet for more efficient training sessions.
Maintain and clean all company vehicles and equipment assigned to Certified Pet Trainer
Provide superior customer service: Arrive promptly at scheduled time for training sessions.
Greet customers and pets in a friendly manner and address customer concerns in timely manner.
Provide a full report of recommendations and observations.
Recommend products and services that may be beneficial to their pets based upon their observations.
Return calls to all customers immediately.
Solicit and collect customer referrals and endorsement letters.
Provide a clean and neat training session for customer home, cleaning up any messes during the training
Consistently deliver friendly, positive and professional service at all times, including travel times to jobs and professional driving habits.
Maintain Ambassador status for Invisible Fence® Brand, actively seeking referrals, leads and appointments with every customer contact.
Collect all necessary paperwork and payments for all additional contracted services and submit to GM in a timely manner.
Maintain proper inventory and stocking of training materials necessary.
Assess customer's pets to determine suitability for Invisible Fence® Brand solutions reporting to customer and GM any potential issues.
Build relationships with customers, to include creation of Self-Generated Leads and Google Reviews
Exceed standard customer satisfaction levels.
Troubleshoot and repair any system issues and work to resolve during first visit, to prevent go-backs
Other job duties as assigned
Requirements
High school diploma or equivalent
Valid driver's license, clear driving record and driving skills.
1 Year of Pet Training Experience
Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
Ability to sit, stand, and walk on a regular basis. Pet Trainer may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training services.
Results oriented with a strong sense of ownership and high level of professionalism
Well groomed and maintain continued professional appearance and demeanor
Work environment for Pet Trainer may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
Pet Trainer will be required to spend time traveling in provided vehicle to customers' homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.
Exceed
Benefits
Equity / stock options
Additional Information
At Invisible Fence ® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence ® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that!
When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.
Summary of Position:
Trains pets on the various Invisible Fence® Brand pet solutions according to the preferred training method and to instruct customers on how to follow-up the training with reinforcement of procedures and practices associated with the training protocol.
Radiosystemscorporation · Indianapolis