Business Analyst, Forecasting & Analytics

About the role

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences. We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you'll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment. You'll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success You're excited about this opportunity because you will: Support the team in gathering, cleaning, and analyzing data to inform business decisions Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma) Work with stakeholders to understand business questions and help provide data-driven answers Participate in the demand planning process by supporting data collection and model updates Help identify small-scale opportunities for automation and workflow improvements Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies Collaborate with peers and more senior team members to learn best practices in forecasting and analytics We're excited about you because you: Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques Are curious and eager to develop your technical and analytical skills Enjoy solving problems and working with data to uncover insights Are detail-oriented, organized, and capable of managing multiple tasks Communicate clearly and effectively, and enjoy collaborating with team members Are excited to grow your career in a data-focused role within a fast-paced tech environment Bachelors degree in quantitative field + 2 years of relevant experience Fluency in English is a must to connect with our partners *Please Note: We operate in a hybrid model, and our office is located in Mexico City Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial conn