Client Services Representative - Ansarada

Responsibilities

• Deliver exceptional customer experiences:
• Elevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.
• Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada's suite of products
• Communicate with clarity and empathy, building rapport and trust through active listening and genuine care.
• Enable and empower customers:
• Onboard and educate new users through personalised guidance and training on the Ansarada platform.
• Identify opportunities for customer expansion and upsell - with AI surfacing the right signals at the right time.
• Spot and share remarkable customer stories that celebrate success across the broader business.
• Connect the dots across the business:
• Provide closed-loop feedback between Product, Sales, and Marketing - with LLMs helping you summarise themes and surface patterns from customer conversations.
• Collaborate cross-functionally to drive continuous improvement in customer experience and platform value.
• Share what's working - your AI workflows, your resolution playbooks, your onboarding wins.
• How AI changes this role
• We're not looking for someone who's planning to try AI one day. We're hiring someone who makes complex issues simple, who can serve as an escalation point alongside Ai. Somebody who wants to keep building that edge in a role where every interaction counts.
• You don't just resolve issues. You prevent them.
• Client Services used to be about manually supporting customers with time consuming tasks or fixing all the problems small or large, complex or simple. In this team, AI

Requirements

• AI fluency:
• You use LLMs (ChatGPT, Claude, Gemini) daily - To support how you champion our customers' experience, drafting feedback, responses and raising gaps for further efficiencies.
• You know where AI makes you sharper - and where your empathy, instincts, and human touch still win.
• You share what works and you're always looking for what's next.
• Mindset:
• Customer-obsessed - every interaction is an opportunity to make a meaningful impact.
• Curious and solutions-oriented - you view obstacles as opportunities to innovate and improve.
• AI-curious by default - always looking for a faster, smarter way to serve customers.
• Strong communicator - clear, empathetic, and confident across written and verbal channels.
• Fast learner who shares the wins (and the lessons).
• Success in this role looks like:
• Resolution → customer issues resolved faster and with fewer escalations.
• Adoption → customers onboarded and actively getting value from the platform.
• Expansion → upsell opportunities identified and converted through proactive engagement.
• Insight → structured, pattern-backed feedback reaching Product and Sales.

Additional Information

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn't always just go in one direction or fit in a single box. We're happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. . Job Description: Who's Ansarada for Datasite? Join the team designing the future of dealmaking. Ansarada for Datasite is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M&A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control. Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high. Great Place to Work certified for 16 years running. Recognised as one of Australia's Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London.

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