Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.
Requirements
Bachelor's degree preferred or equivalent combination of education and experience, High School Diploma or GED required.
Sales Management certification preferred.
Minimum of 7 years of banking experience with an emphasis in sales required.
Minimum of 3 years of leadership experience required.
Approximately 10-20% travel is required.
Leadership skills to lead and motivate Branch Managers to operate efficiently and achieve established goals.
Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
Ability to assess Retail Branches within the Area for actions to increase production, improve efficiency, reduce risk and to improve operating quality.
Advanced knowledge of small business and consumer credit principles and practices.
Benefits
Vision insurance
Additional Information
Mechanics Bank is currently searching for an Area Production Manager to join our team at our Seattle South Sound Area.
Manages a Retail Branch and a group of Retail Branches within a defined production area. Provides direct supervision to Branch Managers and Branch Services Managers within their assigned Area. Oversees all aspects of production ensuring performance aligns with the Bank's goals and standards, while ethically supporting the financial needs of our customers. Fosters a high performance culture. Adhere to the Region strategic plan while adapting the Area to meet goals and objectives. Achieves sales goals and financial targets for the Area as assigned. May attend joint calling efforts with Retail employees and production partners. Collaborates with internal and external sales partners to maximize engagement and revenue. Supports internal sales campaigns and develops a motivational sales environment for all employees within the Area. Ensures employees receive training and resources to support strategic initiatives. Closely tracks, manages and prepares reports on performance to goal for Areas and Branches within assigned Area. Accountable for all human resource related functions within their Area organization. Ensures team member development and quality sales performance is a top priority in the branches. Adheres to inspection processes in branches with the intent to observe performance and provide coaching. Collaborates with Retail Area Operations Managers to support the delivery of exemplary customer service, FTE management, overall operational soundness, and collaborative support of the operational staff within the defined Area. Provides approvals and exceptions within stated authority for complex and potential high-risk transactions.
Mechanicsbank · Seattle, WA