Lead UX Designer, Web

Benefits

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Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview Exact Science's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill. As a Lead UX Designer, you will help shape, define, and drive high-impact design initiatives across digital, product, and marketing platforms. You will blend systems thinking with hands-on execution, bringing structure to complex problems and elevating the craft of design through thoughtful, scalable, human-centered solutions. You'll lead by example, guiding teams toward clarity, consistency, and innovation. You will guide experience vision, interaction patterns, and system-level design across journeys and touchpoints, helping to unify design efforts across web, mobile, physical, and hybrid platforms. Your design work is grounded in deep empathy, curiosity, and a strong understanding of user mindsets, behaviors, and expectations. You design with people at the center, delivering solutions that reduce friction, build trust, and empower patients and providers to make confident, informed decisions. You excel at balancing the strategic and the tactical, able to see the big picture of experience ecosystems while refining the details of interaction design, flows, and component-level polish. You bring structure to ambiguity, elevate the role of design in cross-functional work, and advocate for excellence at every level of execution. Your approach is rooted in systems thinking, iterative testing, and collaborative problem-solving, always with an eye toward both business outcomes and human impact. As a hands-on, proactive, collaborative design leader, you'll work closely with Product Managers, Engineers, Researchers, Content Strategists, and Legal, Marketing, and Medical partners. You'll help teams navigate complexity, compliance, and competing priorities, driving forward experience strategies that are scalable, accessible, and compliant. You'll shape the end-to-end design process and help teams deliver solutions that balance innovation with feasibility. As a craft leader and mentor, you'll model design excellence and help build a culture of feedback, continuous learning, and shared ownership. You'll support junior and mid-level designers in growing their skills and craft while contributing directly to high-impact work. You know how to guide vision, define process, manage stakeholders, and roll up your sleeves to contribute at every level, ensuring quality delivery. You have a strong track record of delivering thoughtful, inclusive, and high-quality digital experiences in complex environments. You're able to balance priorities and understand the impact of key decisions. Your leadership empowers cross-functional teams to execute design that's not only effective but deeply human. You should be prepared to share a portfolio that demonstrates your ability to simplify complexity, bring strategy to life through experience, and create work that resonates with diverse audiences. Your work reflects a deep commitment to solving the right problems, driving meaningful outcomes at scale, and facilitating thoughtful interactions. Essential Duties Include, but are not limited to, the following: Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance. Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project. Research and stay up-to-date to help support the adoption of the enterprise-wide design best- practices, standards, principles, and the usage of AI into your daily practice. Develop advanced prototypes and animations or define motion characteristics. Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences. Evolve and c