Lead the outlet team, ensuring staff are properly trained, motivated, and equipped to deliver an exceptional guest experience while fostering teamwork and professional growth.
Manage operational efficiency by reviewing payroll, overseeing scheduling, maintaining labor costs, and adapting based on guest needs and trends; ensure compliance with food safety, sanitation, and regulatory standards
Oversee floor operations, ensuring service meets or exceeds standards, resolving any barriers swiftly, and ensuring the team has the necessary tools and resources for success.
Develop key performance metrics, assist with forecasting, budgeting, and interdepartmental communication, and troubleshoot any POS challenges as needed.
Ensure the maintenance of guest areas to meet service standards, update outlet procedures, and perform other duties as required to support overall outlet performance.
Ability to work outside for a majority of the shift required
Your Experience Includes:
Minimum 3 - 5 years food & beverage experience, preferably in hotel/resort environment.
Proven experience in a food & beverage leadership role in a hotel or similar environment.
Proficient knowledge of all matters related to the proper administration of food service operations.
Certification as" Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification.
Relevant coursework or certifications in food service management or hospitality are beneficial
Excellent communication and interpersonal skills.
Proficient in using POS software and Microsoft Office Suite.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.
Who You'll Supervise:
Beach Club Team
Requirements
A service-driven leader with a keen eye for detail and a genuine passion for hospitality
Committed to creating memorable guest experiences and ensuring high-quality service
Skilled at building a positive, inclusive team environment that motivates and engages
Focused on guest satisfaction through exceptional communication and interpersonal skills
A proactive problem-solver and multi-tasker with a collaborative mindset
Benefits
Flexible schedule
Additional Information
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Hard Rock Hotel
Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.
Loewshotels · Orlando - Hard Rock Hotel At Universal Orlando, FL