Warehouse Associate

About the role

We are a fast growing Arizona manufacturer's rep firm that represents commercial HVAC products. Along with our core business we have a Service and Warranty division and a Parts Division. We are seeking a Warehouse Coordinator. Must have attention to detail, be customer service oriented and work well with others. This position needs a self-motivated team player who can be an active part of our warehouse team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Supports the shipping, receiving & stocking of warehouse inventory
• Warehouse and facilities maintenance and housekeeping
• Supporting existing warehouse staff in a team-based environment while ensuring customer satisfaction
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required
• Assists with Parts Sales functions, as needed
• Assist with Warranty administration
• Assist with loading and unloading shipment of parts, supplies, and equipment
• Receives and processes customer orders while responding to customer's inquiries, questions, or complaints regarding products or services
• Records changes in inventory by completing paperwork and updating data base as necessary
• Maintains supplies inventory by recording quantities used and determines needed supplies in warehouse
• May deliver parts orders to customer locations or job sites
• Follows up with all customers, either verbally or in writing, to ensure customer satisfaction
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies
• The Required Profile
• Moderate PC skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Must have own transportation and a valid driver's license with a clean driving record.
• Ability to safely and efficiently operate typical warehouse equipment such as forklift, pallet truck, hand truck
• Other Skills/Abilities
• Language Skills
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
• Environmental Requirements
• Will be required to work in an office environment and possibly, occasionally in the field.
• Physical Demands
• NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
• Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Benefits

Additional Information

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type-backed by expert design assistance, energy analysis, and application know-how. At MPSW, we're team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you'll fit right in here. Reports to: Parts Store Manager FLSA Status: Non-Exempt

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