Senior Manager - Modern Workplace (Microsoft 365)

Responsibilities

• Strategy, leadership, and stakeholder management
• Lead and coach a global team of engineers/analysts and/or vendors responsible for Microsoft 365 operations, ensuring clear priorities, runbooks, and measurable outcomes.
• Act as the senior escalation point for major incidents and high-risk changes related to Microsoft 365 and Purview.
• Partner with Information Security & Compliance, Data Governance, Legal, HR, Procurement, Finance, and key business stakeholders to align controls, policies, and platform capabilities.
• Own and communicate the Microsoft 365 service roadmap, risks, and decision points via regular governance forums and executive reporting.
• Microsoft 365 platform and service ownership
• Ensure tenant governance and secure-by-default configurations across Exchange Online, Teams, SharePoint/OneDrive and related services, aligned to internal standards and regulatory obligations.
• Establish and maintain service standards, configuration baselines, and operational documentation (service descriptions, runbooks, support models, and architecture decisions).
• Drive lifecycle management: feature adoption, deprecation of legacy settings, and proactive remediation based on Microsoft advisories and security posture improvements.
• Ensure operational excellence: SLA/OLA adherence, monitoring, capacity considerations, and service continuity planning (in coordination with backup/BCP owners).
• Microsoft Purview (compliance, protection, and data lifecycle)
• Design and operate the Purview capability stack and operating model (roles, responsibilities, approval workflows) in partnership with Security, Legal, and Data Governance.
• Implement and continuously improve information protection and labeling standards, including sensitivity labels, encryption, label policies, and user guidance.
• Own DLP strategy and configuration for endpoints and M365 workloads, including tuning, exception handling, alert triage, and measurement of business impact.
• Own retention and records management design (retention labels/policies, disposition reviews, deletion/archival controls) aligned to legal and regulatory requirements.
• Coordinate eDiscovery processes and readiness (Standard/Premium), including case workflows, holds, collections, and auditability; ensure clear hand-offs with Legal/HR.
• Provide compliance reporting and evidence support for audits (e.g., ISO 27001, SOC/SOX where applicable), including control mapping, dashboards, and traceable change history.
• Microsoft licensing, commercial governance, and optimization
• Own the Microsoft 365 licensing operating model: license catalogue, assignment rules (group-based), access-to-license mapping, a

Additional Information

Role summary The Senior Manager - Microsoft 365 is accountable for the secure, compliant, cost-effective, and user-centric operation and continuous improvement of IFS's Microsoft 365 collaboration and productivity platform. The role requires deep, hands-on Microsoft 365 knowledge (architecture, service capabilities and limits, tenant governance, and operational troubleshooting) and leads day-to-day service ownership across core workloads (e.g., Exchange Online, Teams, SharePoint/OneDrive). It has a strong focus on Microsoft licensing governance and optimization, and on Microsoft Purview capabilities for information protection, data lifecycle/records management, eDiscovery, and compliance reporting. Working closely with Security, Data Governance, Procurement/Finance, and IT Operations, this leader ensures the platform is reliable and audit-ready while enabling business productivity at global scale. Scope of responsibility In scope Service ownership for Microsoft 365 collaboration and productivity workloads (tenant governance, configuration standards, lifecycle management, operational readiness). Microsoft Purview: information protection and labeling, data loss prevention (DLP), retention/records, eDiscovery (Standard/Premium as applicable), audit, communication compliance (where in use), and compliance reporting aligned to internal and regulatory requirements. Microsoft licensing governance and optimization across M365, Purview, and adjacent suites (e.g., Entra ID, Defender, Power Platform, Copilot where applicable): entitlement, assignment models, true-up/true-down support, and cost optimization. Roadmap and continuous improvement: evaluating Microsoft changes, retiring legacy configurations, and improving user experience and security posture. Operational governance: change management, incident/problem escalation oversight, service reporting, and vendor/Microsoft support engagement. Out of scope (typical examples) Business ownership of content, documents, and information classification decisions (owned by data/domain owners), except where defined as part of the Purview operating model. Application-specific retention beyond Microsoft 365 and connected workloads (unless formally onboarded to Purview policies). Non-Microsoft data governance tooling administration (unless explicitly assigned).

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