Additional Information
We're looking for a Platform Administrator - Case Management join our team in Bradford on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week.
As a versatile Platform Administrator to design, configure, and deliver solutions across a suite of market-leading low-code/no-code SaaS platforms. While you'll gain exposure to a range of enterprise tools, your primary focus will be the end-to-end configuration of the ShareDo legal case management platform.
Partnering closely with the Lead Case Management Developer, you will act as a technical advisor translating complex business requirements into scalable, high-performing digital workflows. This role is well-suited to an experienced Platform Administrator or a Business Analyst looking to transition into a more technical, solution design-focused position.
In addition to hands-on configuration, the role offers a clear pathway into system design, modern web application development, and AI implementation within a fast-paced, product-led environment.
What will you be doing?
Design and configure workflows, work types, and dynamic forms aligned to complex legal processes
Customise fields, layouts, and business rules using out-of-the-box platform functionality
Extend platform capability through widgets and JavaScript within the UI
Act as a trusted advisor, recommending efficient, value-driven solutions across ShareDo and the wider SaaS ecosystem
Explore and apply new features and technologies (including AI) to improve efficiency and user experience
Take ownership of delivery, including estimating effort, managing risks, and delivering high-quality solutions
Troubleshoot and resolve complex issues, ensuring scalable and sustainable outcomes
Continuously develop skills and contribute ideas to enhance team capability and platform performance
Apply best practices in user-centric design, lean delivery, and clear documentation
Contribute to agile ways of working, supporting sprint planning, stand-ups, and retrospectives
We tend to look for people with:
Essential:
Proven experience as a Platform Administrator or power user within low-code/no-code platforms (e.g. Salesforce, ServiceNow, HubSpot)
Strong background in software delivery or business analysis
Excellent problem-solving skills with a logical, detail-oriented mindset
Ability to translate between technical and non-technical stakeholders effectively
Experience owning tasks end-to-end, breaking down requirements and estimating delivery
Working knowledge of Agile/Scrum practices
Desirable
Experience with legal case management platforms (ideally ShareDo)
Basic knowledge of HTML, CSS or JavaScript
Relevant technical certifications
What's in it for you?
Competitive salary
25 days annual leave with the option to purchase 5 more.
Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service.
Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
Matched pension contribution up to 10%
Access to our car benefit scheme
Access to our online learning platform to continue to develop and grow your career with us
The chance to join an innovative, fast-paced and passionate team
Libertyglobal · Bradford