Motor Assessor

About the role

We're looking for a skilled Motor Assessor to join our Victorian Assessing Team. In this role you'll assess vehicle damage and coordinate repairs to ensure vehicles are restored efficiently, with minimal disruption to customers . About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this role, you will: Assess vehicle damage and determine best-practice repair methods and settlement outcomes in line with industry standards, legislation, MVIRI and manufacturer guidelines Proactively manage and mitigate claims costs through informed decision-making Engage with repairers, suppliers and customers via face-to-face, phone and digital channels Source and negotiate suitable replacement parts and repair solutions where required Deliver high-quality customer service that meets or exceeds claims service standards Support the delivery of Claims strategy and contribute to broader business outcomes About You Strong assessing capability with a sound understanding of repair methods and settlement approaches Advanced negotiation and conflict resolution skills Experience quoting and assessing accident-damaged vehicles Proven customer service expertise , delivering high-quality outcomes Excellent communication skills with the ability to build strong stakeholder relationships Relevant trade qualification preferred