Write clear, concise, accessible UI content across complex workflows in Social, Service, Insights, and Marketing.
Simplify enterprise concepts - routing, permissions, case resolution, AI actions, analytics - into digestible, action‑oriented language.
Apply best‑in‑class UX writing principles: clarity, brevity, consistency, accessibility, and user intent.
Content Systems & Standards
Develop cross‑product voice & tone guidelines, terminology frameworks, and reusable content patterns.
Partner with Design System teams to unify content patterns for actions, errors, confirmations, states, empty‑states, and system guidance.
Establish naming conventions and taxonomy aligned with platform information architecture.
AI + Human Collaboration & Agentic Workflows
Shape language frameworks for prompts, agent actions, generative content, and system explanations .
Create patterns that help users understand what AI is doing, why it's doing it, and how to intervene .
Design copy that builds trust in AI capabilities: transparency, clarity, guidance, and explainability.
Cross‑functional Collaboration
Partner with Design, PM, Engineering, Research, Docs, and Enablement to ensure product clarity and consistency.
Provide narrative clarity for demo flows, onboarding, and internal product understanding.
Contribute content expertise to discovery, prototyping, validation, and usability testing.
Information Architecture & Experience Clarity
Collaborate on navigation labels, object names, workflows, and taxonomy.
Reduce cognitive load through intentional information hierarchy and user‑aligned mental models.
Governance & Reusability
Ensure consistent content patterns across 50+ pods by establishing scalable processes for review, alignment, and documentation.
Identify opportunities for reuse, consolidation, and simplification across the platform.
Expected Outcomes
Unified content standards (v0): Voice, tone, terminology, and content patterns adopted across the platform.
Cross‑suite consistency: Clear, cohesive language across Social, Service, Marketing, and Insights.
AI content patterns (v0): Trust cues, action/explanation models, and prompt frameworks for generative and agentic interactions.
Improved experience clarity: Reduced support tickets, fewer user errors, and smoother onboarding pathways.
Operational efficiency: Faster design and PM delivery cycles through reusable patterns.
Success Measures
Comprehension ↑: Improved task success, clarity, and reduced user hesitation or confusion.
Consistency ↑: Broader adoption of content standards and pattern libraries across pods.
Time‑to‑value ↓: More intuitive workflows with fewer clarifying tooltips, walkthroughs, or docs required .
AI trust ↑: Higher engagement with AI‑driven actions and increased user confidence.
Velocity ↑: Faster iteration for designers and PMs due to stronger content guidance and systems.
What Makes You Qualified?
8-12+ years in UX writing or content design for complex SaaS or platform products.
Portfolio demonstrating mastery of UI writing, content design, workflow clarity, and system‑level thinking.
Strong skill in simplifying dense, technical, or multi‑step workflows.
Experience partnering cross‑functionally with Design, PM, and Engineering.
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Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What does success look like
Sprinklr's multi‑product platform is undergoing rapid unification and accelerated AI innovation. To support this transformation, we need a senior UX Writer / Content Designer who can simplify complexity, ensure consistent language across products, and create content patterns that help users understand, trust, and adopt AI‑powered workflows.
This role ensures that every customer interaction - from buttons and flows to AI explanations and onboarding - is intuitive, human, and aligned with a unified platform experience.
Mission: Create and operationalize Sprinklr's content architecture across all product suites. Deliver crisp, accessible UI copy, terminology systems, and scalable patterns that reduce friction, reinforce clarity, and make Sprinklr's platform easier to learn, use, and trust.
Sprinklr · India