Technical Associate II
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Pay Range: $21.65 - $28.89 The primary resonsibilities of the function include the installation and repair of company computer systems. The incumbent works from standard configurations, maintaining, troubleshooting, upgrading and replacing hardware and software. Performs a variety of standardized tasks under direction of supervisor. Education and Experience: High School Diploma or GED, College education desired but not required 2 years of technology support experience or equivalent combination of education and experience A+ Certification or equivalent required HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent required Skills and Abilities: Strong communication and interpersonal skills. Must have a positive attitude and willingness to work in a team environment. Strong PC skills in a Windows environment. Familiarity with a variety of I.T. concepts, practices and procedures. Unique Job Characteristics and Requirements: May be required to work nights and/or weekends. Valid Drivers License. Tasks Performed: 45% Installs, repairs, and maintains computer system. 30% Documents, maintains, upgrades, and replaces hardware and software systems. 10% Complete special projects and assignments as directed. 10% Consults and advises on use of the systems. Communicates with employees relating to system issues. 5% Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
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