Regional Client Care Manager

Benefits

Additional Information

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Join Us? Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. We are seeking a Regional Client Care Manager for the Utah and Nevada Region. Can work in as Vegas or Salt Lake City. WHAT YOU NEED TO KNOW (Job Overview): As a Regional Client Care Manager, you will be leading efforts to build and maintain a volunteer-led team that provides comfort, care and direct assistance to families following a disaster both locally and nationally. This position will become the region's point of reference to ensure the region's Client Care workforce has good working knowledge of national policies, standards, procedures, and guidance to execute the Client Care suite of programs and services (disaster casework, disaster disability integration, disaster health services, disaster mental health, and disaster spiritual care, as well as those to execute local response to fires and other incidents in a consistent and equitable fashion. Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 1. Empower Volunteers : Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area , or functional activities throughout the region. 2. Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region. 3 . Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers. 4. Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies. 5. Manage in a Matrix : Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers. 6. Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization. 7. Ready to Respond : Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations. This position is not eligible for relocation assistance. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required, or equivalent combination of education and related experience required. Experience: Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service Travel: Travel may be required. REQUIRED SKILLS AND ABILITIES: Demonstrated ability to coach/mentor to accomplish work through team leaders. Excellent interpersonal, verbal, and written communication skills. Demonstrated analytical and decision- making skills to interpret program trends, results, formulat