Residential Concierge

About the role

Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we're looking for exceptional talent to join our Residential Concierge team. As a full-time, permanant team member, you'll be responsible for providing elevated and personalised service experiences, ensuring the needs and requirements of our residents are fulfilled. You'll offer assistance for restaurant and amenity bookings, facilitate access to residential services, as well as collaborating closely with other departments across the property to ensure smooth, detailed and holistic experiences. You'll be: Actively contributing to effective and efficient daily operations of the Residential Concierge desk Providing accurate and timely information and advice to all guests, visitors and residents Responding to special requests, account payments and other various queries Entering data and relevant information in MYBOS and Opera, ensuring accurate record history Collaborating with Bell Services, Loading Dock, Front Office & Villas, Gaming, Property Services, Spa and Food & Beverage Completing daily tours of the Crown Sydney observation deck, escorting to the deck and giving insights into the Crown Sydney resort, local area and key sights of Sydney You'll bring: Experience in a similar frontline hosting role within a hotel, hospitality or residential environment Ability to provide superior service and uphold expectations within a luxury environment Strong skills with the Microsoft office suite of products (Word, Excel, Sharepoint, Teams etc) Ability to work with and manage multiple channels of communication and technology Permanent and unrestricted working rights in Australia Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous On offer: Opportunity to be part of a high performing team within an iconic, luxury residence Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth A uniform that's washed and laundered free for every shift by our on-site wardrobe team Chance to take part and be rewarded in Crown's group-wide recognition and awards program Ability to be an active member and contribute to Crown's community, diversity & inclusion committees Access to discounts with our corporate partners - including tickets to events, performances and more On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.