Fraud Prevention Tech

Responsibilities

• 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
• 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications.
• 10% Communicating emerging fraud trends with supervisors and other applicable staff.
• 10% Assist members and internal departments with questions about fraudulent activity or card- related questions.

Requirements

• Strong customer service skills
• Excellent organizational skills
• Strong attention to detail
• Effective problem-solving skills
• Job Environment
• Office setting with physical proximity to other employees.
• Some background noise from other employees, copy machine, and telephone.
• Physical Demands
• Must be able to comprehend and carry out verbal and written instructions.
• Job requires a substantial amount of sitting.

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Company Intel

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