One (1) year of experience in healthcare setting such as a hospital, health center, home health provider, or community-based agency.
Valid, state-issued driver's license and reliable transportation.
Bachelor's degree in Health Sciences , Health c are, Customer Service, or Administration.
Three (3) years of experience in healthcare setting such as a hospital, health center, home health provider, or community-based agency.
Customer Service experience.
Bilingual.
Experienced working in a multi-cultural, multi-lingual setting.
Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned.
Supports the care team by communicating with patients to follow up after appointments, to confirm materials were received, to help coordinate non-medical services, and to obtain needed medical supplies and devices .
Coordinates referrals to community partners, services and resources, researches resources , maintains resource databases, and establishes and maintains relationships with local/community institutions .
Acts as a patient advocate and liaison among internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication .
Conducts telephonic and face to face patient outreach to activate patients to become involved in managing their health, and collaborating with the healthcare team to develop patient-centered care plans and patient goals .
Identifies the need for services based on barriers ( e.g. language, literacy, and cultural preferences) .
Provides patient-centered health promotion, coaching on self-management and education .
Maintains collaborative, team relationships with peers and colleagues in order to effectively . contribute to the working group's achievement of goals, and tactics to meet the overall organizational goals .
Community outreach, such as home visits and health screenings will also be required .
Physical Requirements:
Occasionally lift and/or move up to 25 lbs.
This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operat ing office equipment.
Frequently required to speak, hear, communicate and exchange information.
Ab ility to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
Skills & Abilities:
Lives in and/or has familiarity with the target community and feels connected to that community.
A bility to work well with people of various ages, backgrounds, ethnicities, cultures and life experiences.
Excellent interpersonal and communication skills telephonically, as well as face to face.
Strong customer services skills.
Detail oriented, with strong organizational skills and multi-tasking abilities.
Ability to work independently with minimal supervision and as part of a team.
Knowledge of medical terminology.
Very strong working knowledge and proficiency with technology and business software (Microsoft Office).
Job Profile Summary
Benefits
Health insuranceVision insurance
Additional Information
Job Title: Community Health Specialist
We are hiring for individual to support the following covered regions:
North - Middlesex, Essex, & Worcester counties
Role is hybrid with limited travel in the above counties.
Job Overview
This position delivers culturally-competent services to help patients navigate and access community services, other resources and adopt health behaviors. Assists with care coordination tasks such as setting up appointments and/or transportation; providing basic patient education; assistance with navigating medical and behavioral health systems; and facilitating communications with providers and other care team members. Helps patients' self-management by identifying their non-medical needs, assisting with care plan development, and working towards patient-centered goals.
Job Description
Tuftsmedicine · Tufts Medicine Integrated Network