Responsible for creating a patient profile in the pharmacy information system.
Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
Responsible for entering all new patient prescription information into the pharmacy information system.
Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
Retrieves and prepares the medication for pharmacist review and verification.
Prepares inventory reports for pharmacist review to purchase.
Submits, receives, and places inventory in stock.
Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
Assists Pharmacist by providing required information for therapeutic consults with patients.
Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
Supply and monitor ambulatory dispensing robotic technology.
Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
Performs related duties as assigned.
Education:
Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the state board of Pharmacy.
Skills and Knowledge:
Ability to communicate effectively both orally and in writing
Ability to work quickly and accurately under time and volume constraints
Strong interpersonal skills
Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
Familiarity with pharmaceutical products, services and drug interactions
Strong organizational skills; attention to detail
Good analytical skills
What Cencora offers
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with leg
Benefits
Health insuranceDental insuranceVision insuranceEquity / stock optionsParental leave
Additional Information
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Location: This is an onsite, Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting. This role is part-time, 3 days per week.
Myhrabc · Reading, PA