L1 Application Support Engineer
External
Infinite Computer · Asia Green, SingaporePrepare for this interview
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About the role
Client Location: Changi Business Park (CBP),Singapore Service Type: 24x7 L1 Support (Core Banking) Start Date: 1 July 2026 Duration: (12 months) 🔹 Shift Coverage (Rotational) Shift 1: 6:00 AM - 3:00 PM Shift 2: 2:00 PM - 11:00 PM Shift 3: 10:00 PM - 7:00 AM Scope of Work (L1 Support) Provide Level 1 support for core banking applications Monitor application health, batch jobs, interfaces, and alerts Incident logging, categorization, prioritization, and tracking Initial troubleshooting (logs, SQL queries, monitoring tools) Escalation to L2/L3 and vendors Stakeholder communication and reporting User access management (password reset, permissions) Execute daily operational checklists Maintain knowledge base and documentation Support DR/BCP and release activities 📌 Required Skills Basic Linux/Unix commands Log analysis and troubleshooting ITSM tools (ServiceNow, JIRA, Remedy) Basic database knowledge (Oracle, MongoDB) Understanding of batch processing and file transfers
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