Serves as primary triage point for Assigned Product L3+ and escalated support.
Maintain communication with Team Members and Stakeholders during support and troubleshooting efforts.
Participates in organization's change management operations.
Creates and leads training and onboarding sessions for end users of assigned Products.
Manages delivery processes to end users including feature flag configuration, use access management and delivery communication to stakeholders and end users.
Creates and maintains KB and product documentation.
Participates in functional and/or technical validation of assigned Products.
Support Product teams in internal and business facing meetings.
Supports, tracks and completes relevant Platform administration and configuration.
Coordinates small projects and efforts through execution and delivery
Person Specification:
Essential Attributes, Skills & Experience:
Effective time management
Strong written and oral communication
Ability to interact with various levels of staff
Strong attention to detail
Critical thinking
Education: College degree in IT, software engineering or another technical field is preferred. High school diploma and significant relevant experience would be considered.
Professional Experience: Minimum of 2 years IT Support, Training or Operations experience.
Experience with Microsoft products.
Familiarity with Jira and Confluence.
Benefits may include:
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long-term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time off
Additional Information
ABC Supply is North America's largest wholesale distributor of exterior and interior building products.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
Role Overview:
ABC Supply, the nation's largest distributor of select exterior and interior building products, is currently seeking a Product Operations Specialist to assist in the day-to-day operations of the Product team. As a member of the team at ABC you will be helping deliver high impact solutions driven by our executive leadership. ABC Supply has been the recipient of the Gallup Great Workplace Award since the award's inception in 2007 and is proud to be an employee-first company.
The Product Operations Specialist will report to the Product Operations Manager. This role will engage with Product, Operations, Change Management, Customer Enablement and Digital, Data & Analytics leadership in order to provide excellent support of COTS and custom development products.
Abcsupply · Beloit, WI