Testing & Validation Analyst II

About the role

The Testing & Validation Analyst II is responsible for ensuring the quality, accuracy, and reliability of systems, applications, and business processes through structured testing and validation. This role designs and executes test strategies, develops test cases, and analyzes results to identify defects, risks, and gaps against defined requirements and regulatory standards. Working cross-functionally with business stakeholders, developers, and project teams, the analyst validates that solutions meet both functional and non-functional requirements, supports defect resolution, and ensures readiness for deployment, while maintaining detailed documentation, tracking testing progress, and contributing to continuous improvement of testing methodologies, tools, and overall quality assurance practices. Essential Duties and Responsibilities include the following. Other duties may be assigned. Leverage Configuration Services best practices to validate design objectives, processes, and procedures, including development of data sets, test scenarios, expected results, and acceptance criteria. Design, standardize, and maintain testing scenarios, use cases, and expected outcomes to improve testing efficiency, consistency, and repeatability. Collaborate with business partners and cross-functional teams to validate configuration accuracy for ongoing maintenance, new client implementations, and special projects. Ensure high levels of customer satisfaction by confirming that business requirements-particularly benefit change requests-are clearly understood, accurately documented, thoroughly tested, and effectively communicated. Execute testing scenarios and analyze claims adjudication outcomes to identify discrepancies, inaccuracies, anomalies, and unintended impacts; provide recommendations and implement solutions to improve configuration accuracy and performance. Support and mentor team members by assisting in the development and analysis of complex test plans, design validations, and execution strategies. Contribute to continuous quality improvement by adhering to departmental standards and proactively identifying opportunities to enhance processes, tools, and overall testing efficiency. Validate adjudication configurations and support the promotion of approved changes from test environments to production in accordance with established governance and best practices. Supervisory Responsibilities No supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.