HIU Service Engineer - District Heating & Energy Centres

About the role

At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. As HIU Service Engineer, you will be required to conduct servicing on HIU, Boiler or Cylinder systems. The HIU Service Engineer can identify issues with HIU function such as leaks, electronic components, underfloor heating manifolds or faults with the pre-payment system/pre-payment valve. In addition, the HIU Service Engineer will be working towards Elevate's best practice standards. Assist the administration team in the identification of issues found whilst completing HIU Service appointments, and highlighting the need for a reactive repair to be raised concerning part replacement, or a more experienced engineer being required to attend. Ensure the adoption of Safe Working Practices during works inside residents' properties. Make effective recommendations for continuous improvement. Ensure that Statutory and Mandatory Inspections are satisfactorily carried out and documented in line with the Company's Management System. Diligently and accurately maintain, submit relevant documentation and records as required, and maintain Company Standards. Provide a high standard of work and detailed step-to-step reports, referencing what you have been called for, the actions you have taken to rectify any issues, your final checks on the heating and hot water system and any further actions for your team, or other contractors. Adopt HSE Policies, Procedures and Objectives, and ensure they are achieved throughout area of responsibility. Ensuring PPE equipment is safe and in date for use. Be available to support other Evolve works, such as reacting to HIU breakdowns or works outside of the contractual agreement, supporting engineers and administrative departments in increasing first-time fix ratios. Available to assist in HIU Repairs and HIU Commissioning works as and when required. Be a part of the regular on-call rota. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. A minimum of 2 years of experience working on various types of HIU/Heating and hot water systems. Completed a recognised apprenticeship and/or be qualified to City & Guilds/NVQ Level 2 in Plumbing/HVAC. A full UK driving licence and a flexible approach to working practices is essential. You will also be required to actively take part in the callout/standby rota. You will have a proactive approach in identifying issues and making sure they are understood, reporting them effectively to management and ensuring they are being addressed and closed out. You will have some experience on types of Energy Centres and District Heating networks. Being able to write a point-to-point report following attendance that is ready to be distributed to Client Stakeholders. Good customer service skills, able to work alone or as part of a team on various projects. Hot water systems or valid unvented hot water certification. Mechanical Biased with knowledge in a similar environment (Advantageous). Familiarity with a range of heating equipment and control (Advantageous). Upholds the standard that the HIU Technician and Senior Residential Engineers present. Has knowledge of heating systems - Direct and indirect and Energy Centre processes. Working understanding or accreditations in Electrical issues/repair would be advantageous. Willingness to study for relevant industry qualifications. Knowledge and understanding of renewable energies, such as air source Heat Pumps, solar thermal panels or biomass boilers, would be advantageous.