Hospitality and Events - Manager

External

Embarkwithus · Dallas

Full-timeOn-siteToday

Cross-functional CollaborationLeadershipVendor Management

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About the role

As Hospitality Manager, you'll report to the Director of Hospitality and own Embark's external client experience - anchored in events and measured through NPS. Embark events are anything but ordinary. From a multi-day executive retreat in Virginia's Blue Ridge Mountains to carefully curated client dinners, every event we produce is designed with intention. You'll be the one translating that intention into execution - with a sharp eye for detail and an instinct for the hospitality touches that make people feel genuinely taken care of. Beyond the events themselves, you'll own the client NPS process - closing the loop on feedback, tracking satisfaction trends, and making sure every experience we create is deepening relationships and building the kind of client loyalty that drives Embark's growth. This role is hands-on and high-visibility. You'll work closely with Sales, Marketing, and senior leadership, and you'll travel to bring events to life in person. The back half of the year is our busiest season on the road, so flexibility and a love of live execution are a must.

Responsibilities

Event planning and execution

Own the full lifecycle of external client events - from logistics and planning through on-site execution and post-event follow-up

Lead event logistics including venue sourcing, vendor management, catering, A/V, registration, materials, and shipping

Build and manage event timelines, run-of-show documents, budgets, and post-event expense reports

Coordinate with vendors and internal stakeholders to ensure on-brand delivery

Travel to events as needed; the second half of the year carries the highest travel demand

Standards and operations

Operationalize Embark's hospitality vision - defined in partnership with the Director of Hospitality - into repeatable playbooks, checklists, and processes

Own and manage the client NPS process end-to-end - from survey deployment and response tracking to synthesizing insights and driving action

Track and report on event outcomes - feedback, satisfaction, NPS trends, and influenced ROI - to raise the bar on how Embark shows up for clients and demonstrate the business value events bring to Embark's growth

Build service recovery protocols for when things don't go as planned; close the loop quickly and constructively

Team and cross-functional leadership

Partner with Sales and Marketing to align event strategy with business priorities and client relationships

Lead by example - bringing clarity, warmth, and a genuine "how can I help" attitude to every interaction in a way that makes the hospitality team a go-to resource across the firm

Facilitate event recaps, communicate priorities, and deliver clear updates and recommendations to the Director of Hospitality

Support and develop junior team members, helping them grow into the same clarity, warmth, and hospitality instincts the team is known for

To be a great fit, you'll have

3+ years in an events or hospitality role with end-to-end ownership of event planning and execution

A bachelor's degree in Hospitality, Marketing, Communications, Business, or a related field (or equivalent experience)

Proven ability to manage timelines, vendors, and budgets across multiple events simultaneously

Strong cross-functional collaboration skills and the confidence to work with Sales teams and senior leaders

Excellent written and verbal communication; you represent Embark warmly and with sound judgment

Experience building scalable processes - playbooks, templates, and checklis

Hospitality and Events - Manager

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