Cloud Middleware Support Engineer

About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. [Note that the role involves rotational permanent Night Shift or Day shift] Job Summary Be an integral part of OCBC Group's Cloud Middleware Application service team to support & operate OCBC's Application and cloud native services. We leverage modern technology and stacks to support and scale the bank's applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads. As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder's cases and arming them with required tools and techniques to help them get the most out of OCBC services. Would you like to learn and use the latest cloud computing technologies? Do you have an interest in helping your stakeholders understand Cloud, address their challenges and drive support-related projects that improve processes and experiences? If you fit the description, you might be the person we are looking for! Job responsibilities Day to day operations in technologies like OpenShift/k8s, Redis & Kafka Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.) Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems. Perform capacity planning and resource optimization. Implement security best practices and ensure compliance with security policies. Provide technical guidance and support to development and operations teams. Monitor and troubleshoot OpenShift/Kafka/Redis and application issues. Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters. Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holidays. Qualifications/ Requirements: Basic Possesses at least a Diploma in Computer Science/Information Technology or equivalent. Minimum 3 years hands-on-experience on supporting both on-premise and/or cloud infrastructure. Knowledge of client-server, 3-tier architecture web applications & distributed systems. Troubleshoot and resolve technical problems in operating systems (Linux), networking connectivity, storage disks, etc. System administration experience with troubleshooting OS, application logs and knowledge of administrative required to address system level issues. A good team player and able to work effectively with stakeholders to resolve an issue to closure. Exposure to Terraform, GitOps & CI/CD. Preferred Bachelor's degree in computer science/information technology or equivalent. Certified in any of these technologies (OpenShift/K8s, Kafka & Redis) 5 years' experience in managing container platforms, application services, cloud technologies e.g. VMWare, Terraform, Apache Kafka, Redis, and OpenShift/Kubernetes Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability(ELK). In depth of understanding of container platforms, application services e.g. Apache Kafka, Redis, and OpenShift/Kubernetes. Hands-on experience with Observability stack/tool like ELK, Grafana. Willingness to cross learn and adapt other technologies. Strong analytical and problem-solving skills, ability to stay cool under pressure