IT Automation Engineer

About the role

About Learneo Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal. Role Overview The IT Systems Engineer II will be a key contributor to the IT Operations team, responsible for designing, automating, and managing scalable IT infrastructure and cloud environments. This role requires deep technical expertise in automation, IT Infrastructure and DevOps practices, cloud engineering (AWS/GCP), coupled with excellent communication and collaboration skills. The ideal candidate will have at least 8 years of experience in IT infrastructure, automation, and systems engineering - capable of bridging the gap between IT operations, cloud technologies, and engineering teams to drive operational excellence. Responsibilities Infrastructure & Systems Engineering Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. Ensure high availability and performance of internal IT systems, applications, and collaboration tools. Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools. Manage identity, access, and device management solutions ensuring compliance and security. Automation & DevOps Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. Build and manage CI/CD pipelines for infrastructure and application deployments. Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability. Cloud Engineering (AWS / GCP) Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment). Implement cloud security best practices in alignment with organizational compliance standards. Troubleshoot complex issues in multi-cloud or hybrid environments. Drive automation for provisioning, scaling, and monitoring of cloud resources. IT Support & Collaboration Tools Provide Tier 3-level support for critical IT systems and escalations. Manage enterprise collaboration platforms (e.g., Google Workspace, Slack, Zoom, Atlassian Suite, CI/CD tools etc.). Ensure seamless integration between IT tools, systems, and internal applications. - Work closely with global IT teams to maintain consistent service delivery and user satisfaction. Security & Compliance Implement and maintain endpoint and cloud security controls. Support vulnerability management, patching, and compliance initiatives (SOC, GDPR, ISO, etc.). Partner with SecOps and FinOps teams to ensure secure, efficient, and compliant infrastructure operations. Communication & Collaboration Act as a bridge between IT operations, engineering, and business teams to translate technical requirements into practical solutions. Provide clear documentation, communication, and training for IT processes and automation systems. Support cross-functional initiatives led by ITOps and collaborate across multiple time zones. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. - 5-8 years of experience in IT Systems Engineering, Automation, or DevOps roles. Hands-on expertise in cloud platforms (AWS and/or GCP) and associated automation tools. Strong scripting and development skills in Python, with experience in automating IT processes. Deep understanding of IT infrastructure (Linux , Windows Ad, networking, identity management, device management, monitoring, etc.). Proven ability to deliver automation and infrastructure projects in a fast-paced, global environment. Excellent communication and collaboration skills with a customer-first mindset. Experience working in distributed, remote-first organizations is a plus. Bonus Points Certifications in AWS (e.g., AWS SysOps/DevOps Engineer), GCP (e.g., Professional Cloud Engineer), or related areas. Experience with IaC (Terraform, Ansible), CI/CD (Jenkins, GitLab, GitHub Actions), and monitoring tools (Prometheus, Grafana). Exposure to FinOps or cloud cost optimization. Knowledge of ITIL processes or similar frameworks. Benefits & Perks Competitive salary and annual bonus Medical coverage Life and accidental insurance Vacation & leaves of absence (menstrual, flexible, special, and more!) Developmental opportunities through education & developmental reimbursements & professional workshops Maternity & parental leave Hybrid & remote model with flexible working hours On-site & remote company events throughout