Help ensure that leaders across Capital One know how our customers feel, and take an active hand in ensuring company strategy is centered around identifying and solving customer needs
Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
Design and maintain complex queries to join large disparate datasets and drive insights
Build interactive dashboards that allow stakeholders to self-serve insights
Identify opportunities to automate and streamline SQL analysis and critical Executive reporting
Help evolve consumer surveys, working with research panel providers to deliver results
Independently manage work streams and drive results while contributing to collaborative group problem-solving
Requirements
Bachelor's degree
At least one year of experience in Business Analysis, Strategy Consulting, Data Analysis, Financial Modeling, or a combination
At least 6 months of experience using SQL, joining disparate datasets, and driving insights
Experience in quantitative programming languages, such as Python and R
Experience using business intelligence tools, such as Amazon QuickSight, Tableau, and Looker
Proficiency using GitHub for version control, ensuring analysis is reproducible, well-documented, and follows collaborative coding best practices
Ability to analyze and solve problems independently in a constantly changing environment
Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
Strong interpersonal skills, with experience influencing decision-making outside your core team
Demonstrably strong written and verbal communication skills
Experience with survey design and analysis of customer survey data
Experience with panel-based research and vendor management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
McLean, VA: $111,200 - $126,900 for Sr. Associate, Strategy
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support
Benefits
Health insurancePerformance bonus
Additional Information
Senior Associate, Strategy - Consumer Intelligence
Founded by former strategy consultants, Capital One is a strategy driven company. The Corporate Strategy group engages with ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.
We seek an exceptional and innovative individual to join Corporate Strategy's Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business's focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and business analytics to help identify, structure, and analyze open-ended problems, communicate results, and influence senior leadership. Recent examples of work include creating the source of truth for Customer Experience measurement through the Discover acquisition, learning how customers feel about Capital One's new airport lounges as they launch, and unpacking how and why consumers use various peer to peer payment capabilities.
As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.
Capital One · Mclean, VA