Oversees the day-to-day PreTax administration for Employers and Partners
Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements
Utilize CRM tool to document and review all client activity
Assist clients with billing questions, payments, and invoices
Resolve Employer and Partner Escalations. Partnering with internal team as needed
Provide necessary Reporting for Employer Groups
Proactively identifies potential issues and provides resolution when needed
Complete annual renewal process for assigned employer groups
Act as liaison between client and IT technical and operational teams
Communicate with internal teams about changes in Employer Group plans to ensure group loyalty
Successful Candidate Will Have
Experience with PreTax administration is required
Demonstrated excellent customer service skills
Excellent verbal and written communication skills
Positive, professional attitude and phone etiquette
Attention to detail and ability to act as liaison between other teams in order to produce final resolution
Excellent analytical and organizational skills
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Benefits
Dental insuranceVision insurance
Additional Information
An Account Manager is responsible for building strong relationships with strategic Employer Groups and Partners. An Account Manager needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns.
Insbrk · Worldwide