Data Center Operations Specialist II

About the role

This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur. Reports to Operations Supervisor . Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback .
• Responsible for coordinating/supporting issue communications .
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Responsible for proper encode of local advertisements for long form or short form digital Insertion system .
• Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality .
• Monitors all networks that air local advertising for audio and video quality .
• Communicate all equipment failures and technical errors .
• Work with external ad partners on actively identifying and resolving systemic playback issues.
• This position follows a hybrid( one day per week) work schedule of Wednesday through Sunday, 5:00 AM - 2:00 PM. Schedule and work arrangement are subject to change based on business needs.

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma /GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Requires strong knowledge of Technical troubleshooting skills and Abilit y to ide ntify , document, and escalate hardware/software issues.
• Experience working with technical support teams or vendors to resolve problems.
• Familiarity with digital media encoding and ad insertion systems
• Excellent presentation, and collaborative skills to work effectively with teams throughout organization
• Preferred
• Experience in broadcast television, cable, streaming, or media operations environments

Benefits

Additional Information

Company Cox Communications, Inc. Job Family Group Information Technology Job Profile Data Center Operations Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day

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