Manager Work Management (24/7 Dispatch)

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Reporting Location: Merrillville, IN Way of Work: Onsite 5 days per week Job Summary Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent. Essential Functions Lead and provide direction for overall execution of NiSource corporate vision and objectives Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements Accountable for oversight of effective scheduling of a mobile workforce Ensure compliance with all applicable state and regulatory requirements Provide visible, active and calm leadership during critical events. Collaborate with other leaders during incidents to ensure business continuity and exceptional response. Perform ICS role as established by NiSource. Drive accountability for compliance across all NiSource states Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters Set expectations to build and maintain close partnerships with operations and planning teams to ensure success Provide effective communication, motivation, guidance, training, and knowledge to your team Manage financial and departmental targets Identify, implement, and use technology for managing work Develop and implement plans to ensure elevated customer satisfaction levels Create a culture of open minded and change driven leaders Build a pipeline of talent through growth and development of leaders Other duties as assigned Required Qualifications For Position Bachelor's Degree or equivalent work experience Prior supervisory experience Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships Ability to facilitate consensus across multiple teams Working knowledge of PC applications Demonstrated sense of urgency and ability to drive execution Ability to lead teams through significant change Proven ability to build organizational talent and create highly successful teams Excellent oral and written communication skills Ability to travel up to 25% of the time Preferred Additional Qualifications for Position Working knowledge of operations systems (i.e., CIS, Salesforce, SAP, Greenroads, etc.) 5+ years of leadership experience 5+ years of operations experience Experience leading or participating in continuous improvement initiatives, including process mapping, root cause analysis, and performance optimization. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group s

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