User Experience Design Manager

About the role

Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs. Mastercard Digital Labs is a rapid prototyping, piloting, and innovation design services team, working with Mastercard's global customer base of Fortune 500 companies, and spanning all aspects of global commerce. Our team actively integrates AI tools and emerging technologies into our design workflows, pushing the boundaries of how we ideate, prototype, and deliver innovative experiences. In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test and learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life using both traditional design methods and AI-powered tools to accelerate creativity and output. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues. Role * In this role you will travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally. (This job requires 15-20% travel. Willingness to travel is a must, and a desire to travel is a plus.) * For each event, you'll work to understand the client and their customer, the problem to be solved, and decide on the best design approach. You'll be responsible for creating sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team. You'll also explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables. * When not traveling, your days will be a mix of preparing for upcoming events by researching and prepping materials, and wrapping up completed events by making final changes to the deliverables. This includes leveraging AI tools for research synthesis, content generation, and rapid visual exploration. * In addition to these innovation events, you will also support longer-term engagements such as UX expert reviews including detailed diagnostics and overall heuristic assessments, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs. * You will contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process.

Requirements

• Experience in a UX Designer role, preferably with mobile applications.
• Experience presenting designs and explaining design decisions to stakeholders and clients.
• Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints.
• Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
• Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
• Familiarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation.
• Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with print design, illustration, and/or visual identity a strong plus.
• Experience in both start-up and corporate environments a plus.
• Experience designing chat, voice, and/or retail interactions a plus.
• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qu

Additional Information

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary User Experience Design Manager

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