Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
Meet with patients to discuss payment options and financial assistance programs
Verify insurance eligibility and explain benefits clearly
Assist with Medicaid and financial assistance applications
Build trust with patients during stressful financial situations
Collaborate with care teams and revenue cycle departments
Maintain accurate documentation across multiple systems
Requirements
Exceptional customer service experience, communication and interpersonal skills
Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
Ability to explain financial and insurance concepts clearly
Ability to multitask and prioritize quickly with HIGH attention to detail .
Professionalism with sensitive financial conversations
High School Diploma or GED
What You'll Gain:
Experience in healthcare financial counseling and revenue cycle
Exposure to insurance/Medicaid and detailed Intakes
Opportunity for growth within R1
A team environment focused on innovation, collaboration, and patient experience
Meaningful work supporting patients during sensitive and emotional moments
Why You'll Love This Job:
Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times
Learn Healthcare from the Ground Up : Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.
Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed
R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
For this US-based position, the base pay range is $16.48 - $23.13 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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Benefits
Health insurance
Additional Information
Financial Counseling Representative
On-Site - Hancock, MI | LifePoint Portage Hospital
Schedule: M-F 8 am - 4:30 pm
Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Financial Counseling Representative , you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.
R1rcm · Hancock, MI