Senior/Principal Product Manager, Retention
We are looking for an accomplished Product leader to work with Business, Tech, and Data partners to build world-class retention and CRM capabilities and drive the organization forward. The ideal candidate has deep expertise in building AI and automation as well as in CRM, lifecycle marketing, and customer engagement platforms. Most importantly, they have demonstrated the ability to learn quickly and move fast. They know how to build technology and use it to transform how teams operate. They understand the interplay of operations, technology, data, and reporting, and they are a catalyst for change.
Responsibilities
Define the product vision, strategy, and roadmap for Quince's CRM and Retention Technology, working closely with the Sr. Director of Retention, the Chief Growth Officer, and the data team
Be the subject matter expert in CRM data, lifecycle tooling, and the platforms we use; understand our existing stack and how to optimize it
Collaborate with retention marketing, data science, and engineering to develop the strategy for lifecycle orchestration, customer segmentation, and personalization tech
Build autonomous systems to monitor and deliver personalized communications across email, SMS, push, and in-app channels
Build the platform to seamlessly integrate multiple CRM channels and connect lifecycle signals back to the growth and acquisition teams
Work with business and technology teams to enable development of a personalization engine and audience segmentation for targeting, lifecycle triggering, and LTV optimization
Consider and vet possible third-party CRM, CDP, and ESP vendors that may help in Quince's endeavor
Testing and growth mentality - continuous testing of new lifecycle programs and messaging strategies
Goals
Build and execute the strategy to automate lifecycle triggers and scale them across channels, markets, and customer segments
Build the reporting and insights for retention metrics including repeat purchase rate, LTV, churn, and incremental revenue from CRM
Include behavioral and lifecycle signals in targeting and personalization across all owned channels
Embed rigor around data quality and data-driven decision making in the execution
Required Qualifications
5+ years of experience defining and launching excellent products
Proven ability to influence cross-functional teams without formal authority
AI and technical background
Excellent written and verbal communication skills
Passion for using data to answer Product/Engineering question
Benefits
Vision insurance
Additional Information
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First : We prioritize customer satisfaction in every decision.
High Quality : True quality means premium materials and rigorous production standards you can feel good about.
Essential Design : We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal : Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Quince · Palo Alto, CA