Additional Information
Anticipated End Date:
2026-06-24
Position Title:
Agency Service Rep III - Bilingual Vietnamese Preferred
Job Description:
Agency Service Representative III (Onsite) - Bilingual Vietnamese (Spoken/Read/Written)
Sign-on Bonus: $2,000
Location: 10800 Bellaire Blvd, Suite C, Houston, TX (Southwest Houston)
Onsite : This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
Shift : Monday-Friday; 8am to 5pm CT. Occasional evenings and weekends may be required, especially during peak periods (e.g., Annual/Open Enrollment).
The Agency Service Representative III will provide advanced, high touch service and operational support for Medicare and Dual Eligible (Medicare & Medicaid) members and prospective members, with with focus on serving the Vietnamese-speaking community in Southwest Houston. The role requires strong product/program knowledge, excellent service judgement, and the ability to meet quality and productivity expectations.
How you will make an impact:
Assist members and prospective members in person (storefront), by phone, and in writing , providing accurate guidance and service support.
Respond to inquiries involving Medicare and Dual plan information, benefits, policies/procedures, and general program questions; escalate complex issues appropriately.
Perform basic enrollment and billing maintenance transactions and ensure accurate documentation and follow-through.
Support special projects and operational needs; create and provide reports as needed to support customer/client requirements.
Coordinate mailings and fulfillment requests.
Support manager requests including preparation for meetings and community activities may assist with roadshows/outreach events.
Meet established performance expectations for productivity, timeliness, quality, and customer experience.
Minimum Requirements: Requires a high school diploma or a GED equivalent and a minimum of 5 years of related customer service experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Bilingual English/Vietnamese required (spoken, read, and written).
Experience working in a customer-facing and/or high-volume service environment (in-person and/or phone).
Previous health insurance experience supporting the senior and disabled population.
Knowledge/understanding of Medicare and Medicaid , including Dual Eligible populations.
Advanced benefits, claims, enrollment, billing, or membership knowledge.
Experience supporting sales, brokers/agents, and/or community outreach efforts.
Proficiency with Microsoft Office (Outlook, Excel, Word) and CRM/tools ( Salesforce preferred ).
Active Texas Health & Life Insurance license highly preferred.
Job Level:
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
Job Family:
SLS > Sales Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health (anthem) · Houston, 10800 Bellaire Blvd, Ste C, TX