Front of House Operations Manager

About the role

The Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front of house . This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience. This role is accountable for hiring, scheduling, coaching, and developing team members across both functions, and for managing all operations related to game and bay experiences, food and beverage service, guest safety, retail, and leagues. The Front of House Operations Manager also carries general venue operational responsibilities and ensures none of that ever comes at the expense of the guest experience. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Responsibilities