Additional Information
Job Description:
Bring your creative agency account experience in-house
Title: Sr. Associate, Client Solutions
Team: Network Solutions
Location: Remote; Canada (EST OR CST)
Why this Role Exists
You will own high-impact patient engagement campaigns that improve health outcomes, one patient at a time. As a Sr. Associate, Client Solutions , you'll be a confident, client-facing campaign owner who drives day-to-day execution internally and externally. You bring a sharp eye for quality, a proactive mindset, and the experience to manage net new campaigns with growing independence-escalating when it counts, identifying process improvements, and helping elevate the team around you.
What You'll Spend Your Time Doing
Campaign Development: Own and execute patient engagement campaigns from kickoff through launch and measurement, managing day-to-day coordination, campaign setup, quality control, and reporting with confidence. You'll balance independent execution, critical thinking, and strong organization while building expertise in Phreesia products and campaign best practices. Relationship Building
Relationship Building: build strong relationships with clients and internal partners by serving as the day-to-day contact for owned campaigns, thoughtfully responding to client needs and questions, collaborating cross-functionally, and supporting the onboarding and development of Associates and new team members.
Strategic Projects: contribute to team and campaign success by identifying process improvements, sharing optimization recommendations, and providing informed perspectives on campaign strategy and executional approaches.
Mentorship: support the growth of junior team members and new hires by reinforcing foundational campaign processes and Client Solutions best practices while helping foster a collaborative, supportive team culture that reflects Phreesia's Mission and Values.
What Makes You a Great Fit
You will be a great fit if you are:
A confident client communicator who builds trust, listens actively, and follows through reliably
A proactive problem-solver who can navigate ambiguity, think critically, and identify resourceful solutions
Organized and self-directed, with the ability to juggle multiple priorities in a fast-moving environment while adapting to changing needs
A collaborative team player who takes pride in supporting others, communicating openly, and elevating the team
Resilient and adaptable, maintaining a positive and solutions-oriented mindset through shifting priorities and feedback
Curious and growth-oriented, with a willingness to learn new tools, processes, and ways of working
Familiar with workflow and review tools such as Jira, Monday.com, Ziflow, or similar platforms, and able to quickly learn new systems
We Do Have a Few Requirements to Check:
Bachelor's Degree required
3+ years of account experience in a creative agency environment; preferably with pharmaceutical brands
Demonstrated ability to manage client relationships and own campaign execution independently
Proficient in Microsoft tools and experienced implementing AI to support efficiency in your work
Ability and willingness to travel for occasional in-person team meetings (approximately 10% annually)
Where You'll Work
This is a remote role , with the expectation that you're based in EST or CST in Canada.
Compensation & Rewards
Base salary: $80,000-$95,000 CAD (depending on experience)
A comprehensive Total Rewards package designed to support your whole life - not just your work.
Disclosure: This posting is to fill an existing vacancy.
Phreesia · Remote