Head of AI/ML Service Line

About the role

Are you an experienced technology leader with strong AI/ML and AWS experience? Would you like to build and scale an AI/ML service line while shaping strategic product directions and ensuring delivery excellence? If so, this is your opportunity to lead SnapSoft's most innovative business unit and define how we bring cutting‑edge AI technologies into real business value. As the Head of AI/ML Service Line , you will be responsible for the full ownership of our AI/ML service line, from strategic vision and profitability to team leadership and delivery quality. You will collaborate closely with Sales, Pre‑Sales, Delivery, AWS partners and engineering leaders, ensuring that our AI/ML offering remains market‑leading, scalable and aligned with the company's long‑term goals. You'll oversee a 30-40 member organization (including contractors), directly manage 5 Solutions Architects (including Engineering Managers), and support a broader technical organization through indirect leadership. You will play a key role in driving the evolution from PoCs to production-grade MVPs. This role requires a leader who combines strong business acumen, technological oversight and people leadership in a dynamic, fast-changing AI environment. What you'll be doing: Drive the strategic vision of the AI/ML Service Line Own and evolve the service line strategy, aligning offerings with SnapSoft's growth targets and market opportunities Work closely with Sales & Pre‑Sales to understand customer needs, market trends and emerging AI/ML opportunities Collaborate with AWS to leverage credits, programs, co‑selling motions and new AI/ML services Ensure delivery excellence across all AI/ML projects Oversee technical execution and quality across an organization of 30-40 engineers (indirectly) Directly manage 5 solutions architects (including engineering managers) - strong people leadership, motivation and direction-setting is key Act as the final escalation point for critical client situations, resolving issues quickly and with strong stakeholder management Ensure SoW approval processes and operational SLAs are consistently met Build and scale high-performing AI/ML engineering organizations Grow engineering pods and develop horizontal capabilities (L&D, R&D) within the service line Create and maintain competency development programs focused on AWS AI/ML technologies Lead and mentor managers and senior engineers, fostering a culture of ownership, accountability and continuous learning Manage service line profitability and business performance Own the financial performance of the AI/ML service line (profitability, utilization, subcontractor ratio) Translate financial expectations into delivery and resource strategies Oversee subcontractor governance and ensure smooth onboarding and quality processes Represent SnapSoft externally Act as a subject-matter expert and trusted advisor to clients in complex AI/ML engagements Represent SnapSoft at industry events, conferences and AWS ecosystem activities You are looking for us, if you have: At least 4-5 years of proven experience leading engineering teams or delivery units (10+ people), including experience managing managers (leading leaders and motivating them effectively) BSc or MSc degree in Engineering, Computer Science, Business, or a related field Experience working with AWS AI/ML services and a strong understanding of the ML lifecycle from an architectural perspective Hands-on experience with AWS AI/ML services (e.g. SageMaker, Bedrock, Textract, Lambda) Understanding of AI/ML architectures, solution patterns, and real-world implementation challenges AWS Solutions Architect or AWS AI/ML Specialty certification is a plus A strong track record of driving delivery excellence in fast-paced, evolving environments Ability to operate in hybrid environments (startup mindset + structured processes) and adapt quickly to shifting priorities Strong business acumen, with the ability to connect financial KPIs to delivery and resourcing decisions Excellent communication skills, especially in high-stakes client conversations and escalations What we offer We believe that exceptional people deserve exceptional recognition: A company culture based on autonomy and accountability Flexible working hours Cool office with great location in Budapest, nearby Deak Ferenc Square / Astoria Macbook in order to be the most efficient in your daily tasks Company-sponsored technical trainings Company-sponsored trips to relevant, professional conferences Medicare AYCM SportPass contribution, yoga at the office, SnapSoft football Cocktail party, team buildings, SnapSoft library. Do you see yourself in this role? Apply now! If you're excited about this opportunity and believe you're the right fit, we'd love to hear from you! Send us your CV. Join us on our journey to become the AWS Partner of Choice in Central and Eastern Europe!

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