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We are seeking a skilled Patient Visit Specialist to support seamless visit closure, coordinate next steps in patient care, and ensure an exceptional patient experience. This role includes advanced scheduling for specialty and radiologic services, processing referral and authorization work queues, monitoring in‑baskets and reports, and maintaining accurate, efficient schedules across the department.
Type of Opportunity: Part time
Job Exempt: No
Job is based: PMG - Pan American
Work Shift: Days (United States of America)
Responsibilities
Review and act on clinician orders entered in the EHR to ensure accurate and timely follow‑through.
Obtain prior authorizations and referrals in accordance with payor protocols and requirements.
Verify and support patient access to MyChart.
Print and review After Visit Summaries (AVS) while ensuring HIPAA privacy compliance.
Collect backend patient balances, including high‑deductible amounts, when applicable.
Communicate promptly with ordering clinicians when access limitations or restrictions impact scheduling.
Complete appointment reminder calls and manage rescheduling needs.
Educate patients on the Release of Information process and ensure fully completed ROI forms are submitted to Health Information Management.
Maintain a clean, organized, and professional checkout area, waiting area, and surrounding walkways.
Provide excellent patient relations and support throughout the checkout process.
Perform additional duties as assigned to support smooth clinic operations.
Requirements
High school or equivalent
Experience in the medical office, hospital, or clinic with patients and providers is preferred
Proficiency in prior authorization/certification/referral process is preferred
Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Wellness
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Presbyterian exists to improve the health of patients, members, and the communities we serve. We
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
Location Address:
6100 Pan American Freeway NE
Albuquerque, NM 87109
Compensation Pay Range:
Minimum Offer $16.79
Maximum Offer $24.95
Now Hiring: Patient Visit Specialist
Phsorg · Pmg - Pan American