About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe's product suite.
Responsibilities
Own and drive the product roadmap for the future of conversational AI and human support at Stripe
Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers.
Partner with Stripe's AI teams to unlock opportunities for serving users more effectively
Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
Requirements
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new.
3+ years of managing product managers, 8+ years as a product manager
Deep user empathy and a high bar for user experience
Experience developing a multi-year vision, strategy and roadmap for large scale products
Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You've led technical products and/or have a background in computer science (or similar)
Stripe · Seattle, WA