Act as a trusted advisor to the COO, supporting prioritisation, decision-making, and execution of strategic objectives .
Prepare high-quality briefing materials, board papers, and executive communications.
Track and drive delivery against key business priorities and OKRs.
Represent the COO in internal forums where required , ensuring consistency in messaging and direction.
Business Operations & Execution
Oversee and coordinate day-to-day operational activities across functions under the COO's remit (e.g. Admin, Procurement, Risk, Legal, Governance).
Identify bottlenecks and implement practical solutions to improve efficiency and performance.
Drive accountability across teams, ensuring timely delivery of key initiatives.
Establish and monitor operational KPIs and performance dashboards.
Transformation & Scaling Initiatives
Lead and coordinate cross-functional transformation programs to support business growth and scalability.
Develop and maintain program plans, milestones, and benefits tracking.
Ensure strong governance, risk management, and reporting across all transformation initiatives.
Partner with business leaders to embed new operating models, processes, and ways of working.
Governance & Risk Oversight
Support the COO in maintaining strong governance frameworks and compliance standards.
Ensure alignment with internal policies, regulatory requirements, and risk appetite.
Coordinate key governance forums, including agenda setting, documentation, and follow-ups.
Stakeholder Management
Build strong relationships with senior leaders across the organisation.
Act as a central coordination point between the COO and key stakeholders.
Influence outcomes without direct authority, ensuring alignment and momentum across teams.
F ulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time
Key Requirements
Experience & Skills
5+ years' experience in strategy, operations, consulting, or program management roles.
Proven track record in supporting senior executives (COO, CEO, or equivalent).
Strong experience in transformation, scaling operations, or organisational change.
Excellent problem-solving skills with the ability to translate strategy into execution.
Strong commercial and business acumen.
Exceptional communication and stakeholder management skills.
Leadership Capabilities
High ownership and accountability; able to operate independently in a fast-paced environment.
Ability to influence senior stakeholders and drive alignment across diverse teams.
Structured thinker with strong attention to detail and execution discipline.
Resilient and adaptable, with a proactive and solutions-oriented mindset.
Key Success Metrics
Delivery of strategic initiatives on time and within scope.
Improved operational efficiency and KPI performance across COO functions.
Effectiveness of governance and decision-making processes.
Stakeholder satisfaction and alignment across the organisation.
Successful execution of transformation programs supporting business scale.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits .
Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physica
Benefits
Health insurancePerformance bonus
Additional Information
Job Posting End Date:
Worker Type:
Maximum Term/Fixed Term (Fixed Term)
Nab · 15 Tran Bach Dang An Khanh Ward