Senior Analyst, Workplace Engineer - Workplace packaging and Release

Benefits

Additional Information

Worker Type: Maximum Term/Fixed Term (Fixed Term) Responsible for the operational support of Desktop, Software Packaging and Release within Workplace, Performance & Quality, Capacity & Continuity, Issue & Risk Management. JOB RESPOSBILITIES Package applications/software utilizing the corporate preferred and licensed toolset Liaising with the wider resolver groups. i.e. SCCM, SOE, Service Desk, Desktop Support, etc Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. technical requirements, complexity and timeframes , etc. Create and maintain documentation and conforming to standards (NAB & external) Peer Reviews/Quality Assurance checkpoints and sign offs amongst the team Aim for a Zero-defect package Plan, schedule and coordinate releases following the standard lifecycle (dev, uat , test, pilot, prod) Close working relationship with software release coordinators Ensure compatibility across the environment, not limited to BOE/SOE Foresight on upcoming security releases and version uplifts Adhere to change management standards Maintain necessary skills to keep up to technology trends and changes KEY CHALLENGES: Providing technical support for a business-critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service. Driving operational & technology change agenda to mature services in line with industry direction Ensuring service change and service transition is executed flawlessly MANDATORY TECHNICAL SKILLS - Must have Admin Studio/Install Shield exp. SCCM/MECM/InTune management Basic Active Directory SECONDARY TECHNICAL SKILLS - Nice to have 2-5 year's support / administering medium to large-scale Windows desktop (physical and virtual) environments Proven work experience as a Software/Application Packager 2 years' experience delivering workplace services in an enterprise environment. Experience (2+ years) experience delivering service in an enterprise ITIL environment SOFT SKILLS Ability to work part of a team or autonomously Relevant industry certifications desirable. Strong business communication and interpersonal skills Proven ability to remain flexible to deliver business outcomes Tertiary qualification in a Technology discipline or related field Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. CLOUD-FIRST NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally