Manager, Relationship, Flexipay

About the role

To grow and retain client relationships as per allocated FlexiPay segment/sector portfolio (e.g., Agribusiness, Public Sector; and Consumer). To execute on the offering, related toolbox(es), initiatives and activities aimed at optimising both client experience and profitability for the bank. Deliver revenue and portfolio growth targets in line with approved budgets by effectively converting leads generated through Business Banking, Personal Banking, Corporate and Investment Banking, and other business units. Identify and develop new business opportunities through direct customer engagement, joint sales calls, and field visits with relationship and sales teams. Build and maintain a robust sales pipeline through direct prospecting and collaboration with Relationship Managers, Business Bankers, Digital Banking teams, and other stakeholders. Manage the end-to-end sales cycle including prospecting, acquisition, onboarding, activation, and retention of Non -SBU merchants. Monitor platform performance, conduct root cause analysis of operational challenges, and implement corrective measures to improve customer adoption and utilization. Work closely with Relationship Managers, Merchant Solutions Service Consultants, Product Teams, Operations, IT, and Marketing teams to drive customer acquisition and retention First Degree Business Commerce, Finance and Accounting or related from a recognised Institution 5-7 years relationship management experience as a Business Banker or Relationship Manager. Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures. Experience in budgeting, forecasting, cost control and client financial analysis. Experience in preparing and motivating Credit applications is essential. Behavioural Competencies: Developing Strategies Providing Insights Pursuing Goals Showing Composure Taking Action Understanding People Technical Competencies: Economic Capital Management Financial Acumen Process Governance Risk Identification & Reporting Risk Response Strategy Risk/ Reward Thinking

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