Sales Coordinator

Responsibilities

• Sales Support & Quote Management
• Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
• Share accurate and timely quotes with customers.
• Follow up on open quotes and reasons for non-conversion.
• Re-quote based on internal discussions (pricing, brand, schedule, location).
• Close open quotes with documented reasons.
• Order & PO Coordination
• Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
• Ensure all special instructions are captured and executed.
• Sample & Dispatch Coordination
• Record and track sample requests.
• Liaise with sample and procurement departments for dispatch and inward tracking.
• Coordinate with customers for sample feedback and evaluation.
• Logistics & Documentation
• Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
• Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.
• Receivables & Reporting
• Follow up on payments and coordinate with accounts for receivables.
• Share negative data and feedback with supervisors to improve conversion.
• Prepare customer data and insights for meetings and reviews.
• General Administration
• Maintain CRM records and ensure daily reporting.
• Support in ad-hoc tasks and cross-functional coordination as required.

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Company Intel

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